TRANSACTION GUIDE

This guide explains the steps for purchasing Solos Gym session credit packages, how the agreement is stored, how errors in order details can be corrected, and the available dispute-resolution routes.

1. Purchase Steps

1. 1.Sign in to your account in the Solos Gym app (Android, iOS or the app.solosgym.com web app).
2. 2.On the Purchase Credits screen, select the package you want to buy.
3. 3.On the Payment Summary screen, review the order details: package name, number of credits, validity period of the credits, discount applied and total amount payable (VAT included).
4. 4.Read and approve the Pre-Contractual Information Form and Distance Sales Agreement; then tick the declaration requesting immediate performance, which is presented as a separate box.
5. 5.Complete the payment by entering your card details on PayTR's secure payment page. Your card details are not stored on Solos Gym systems.
6. 6.The moment payment is confirmed, the credits are added to your account and become ready for use.

2. Storage of and Access to the Agreement

Following your approval, the version of the agreement generated specifically for this order is sent to your registered email address by email, which constitutes a durable medium. You can access past versions of the agreement at any time from the Profile › My Consents screen in the app, and Solos Gym will provide a further copy upon request.

After your payment is confirmed, your e-Archive or e-Invoice document is sent to your registered email address.

3. Correcting Errors in Order Details

All order details, including the total amount payable, are shown on the Payment Summary screen before payment. If you notice an error, you can leave the screen without completing the payment and create the order again; if you leave the page before payment is completed, the price may be recalculated.

If the payment fails, no credit is added and no amount is charged to you.

4. Dispute Resolution

For requests and complaints you can use in-app support (Profile › Support), info@solosgym.com or +90 507 570 21 71. An initial response is given within 3 business days at the latest, and the application is concluded within 10 business days at the latest.

In the event of a dispute, within the current monetary limits you may apply to the Consumer Arbitration Committee in your place of residence or in the place where the consumer transaction took place; for disputes above that limit, to the Consumer Court. Applying to a mediator before filing a lawsuit in the Consumer Court is a condition for filing suit (Law No. 6502, Art. 73/A). Details are on the Business Identity, Contact, Complaints and Dispute Resolution page.